Customer Care Associate
Client Services · Dhaka · Full-time
Be the first voice after an order — helpful, precise, and patient.
- Deadline
- 15 October 2026
- Experience
- 1–2 years in customer support or client services
- Salary scale
- BDT 25,000 – 38,000
About the role
You handle questions about orders, shipping, exchanges, and products. Clients should leave every conversation clearer than they arrived.
What you will do
- Respond to phone, email, and form enquiries within published support hours.
- Track orders, explain delivery and exchange policy, and escalate issues with care.
- Keep accurate notes so the next advisor can continue without asking twice.
- Flag repeating product or delivery issues to the team.
What you will need
- Warm written and spoken English and Bangla.
- Comfort with email, order tools, and following a process.
- Patience with anxious or first-time clients.
- Prior support, retail, or call-centre experience is helpful.